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Home > Help > Shipping and Returns
| Shipping: |
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| United Kingdom, Europe, International (Rest of World) |
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The following shipping rates apply for shipments within the mainland
United Kingdom:
From within the United States please visit our US
storefront
http://shop.seashepherd.org/
| Up to £20.00 |
|
£ |
4.00 |
| £20.01 to £40.00 |
|
£ |
6.00 |
| £40.01 to £60.00 |
|
£ |
8.00 |
| £60.01 to £80.00 |
|
£ |
10.00 |
| £80.01 to £100.00 |
|
£ |
12.00 |
| Over £100.01 |
|
£ |
15.00 | |
The below shipping rates apply for the following European countries:
Austria, Belgium, Denmark, France, Germany, Italy, Luxembourg, Netherlands, and
Switzerland:
| Up to £20.00 |
|
£ |
6.00 |
| £20.01 to £40.00 |
|
£ |
8.00 |
| £40.01 to £60.00 |
|
£ |
10.00 |
| £60.01 to £80.00 |
|
£ |
13.00 |
| £80.01 to £100.00 |
|
£ |
15.00 |
| Over £100.01 |
|
£ |
18.00 | |
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The following shipping rates apply for shipments internationally
(Rest of World): Note - Import duties may be charged outside of Europe and are
not the responsibility of Sea Shepherd.
| Up to £20.00 |
|
£ |
10.00 |
| £20.01 to £40.00 |
|
£ |
12.00 |
| £40.01 to £60.00 |
|
£ |
15.00 |
| £60.01 to £80.00 |
|
£ |
20.00 |
| £80.01 to £100.00 |
|
£ |
25.00 |
| Over £100.01 |
|
£ |
30.00 | |
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Your order should ship in 10-15 business days. Please note your order may
arrive in separate boxes as we often use different distribution centers. This
will NOT increase your shipping charges.
***International Customers***
If you selected standard postal mail for your shipping method, it can take up to 8-10 weeks for delivery. While most customers receive their order within 3-4 weeks, this delivery time frame often depends heavily on the customs clearing process for your particular country. Additionally, the tracking number provided will not produce any results. Unfortunately, once your order leaves our country we have no further shipping information to provide. Please allow a full 10 weeks from the ship date to receive your order before initiating an inquiry.
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Returns & Refunds:
Returns
Within 30 days
of receipt you may return most items purchased in our store for a full product
refund. Please note S&H is non-refundable unless the product was damaged or
the wrong product was sent to you. We will also pay the return shipping if the
error was ours.
If the item you are returning was a gift, please enclose
the name and e-mail address of the person who sent you the gift along with the
reason for the return. We cannot exchange items unless they are defective or
damaged. We cannot accept items that are returned more than 30 days after their
confirmed delivery, are not in their original condition and packaging, or are
missing parts. We cannot accept returns on any media (CD, Cassette, Video, DVD,
Software, etc.) that have had the protective plastic wrap damaged or removed or
if the security seal is broken. Earrings are not returnable.
Packing
and Sending Your Return:
1. Pack the items along with the packing slip
(receipt) securely in a box. Your order number MUST be included with the return
to get your refund.
2. Mail the package to:
Sea Shepherd
Conservation Society - UK Returns
Argyle House
1 Dee
Road
Richmond, Surrey TW9 2JN
UK
We recommend that
you use a shipper with delivery confirmation to ensure your package is received
and your refund processed.
Refunds
Refunds will be made
via your original payment method. Credit card refunds will be made within 10
business days of receiving and approving your return. You will see this credit
on your credit card statement. Checks will be mailed to the billing address on
the original order along with a cover letter specifying the return details.
We can only refund shipping cost if the return is a result of our error
or if the product was received damaged.
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